Service Operations Analyst

Wrocław

We have a team of more than 650 experts, who know their stuff. We use common sense more often than we use the procedures. And most probably, we play the most fierce table football matches in Wrocław. We develop Enterprise-class software in the atmosphere full of the English sense of humour.

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płatne L4 (przez 33 dni w roku), bo to miłe, gdy grypa nie zmniejsza kwoty wpływu na konto

Your role

Provide first line support for UK based customers.

Resolving incidents.

Reporting progress of incident solutions to the Customer and respective Teams.

Building high quality relationships with both the customer and the internal teams.

Logging all relevant incident/service request details and allocating category and priority codes.

Routing issues to respective Teams that cannot be resolved by the first line.

Keeping communication level high from beginning to end of the process.

You are The One, if You have

Excellent English communication skills (written and spoken).

High level of customer focus and empathy.

Attention to detail and proactive management.

Previous professional experience in customer service.

Ability to work under pressure.

Experience with monitoring tools management.

Why it is worth joining us

We offer you an inspiring working environment – you will cooperate with experts in various fields.

Our organizational culture is based on knowledge-sharing and friendly help – we do our best to give every support you need to excel at what you do.

Your voice will be heard – since our philosophy is based on good practices and open communication.

We make you feel comfortable with us by offering among others: English lessons within working hours, medical care for you and your family or partner, financial back-up for the future (e.g. investment fund), Multisport card, free fruit and candies.

To find out more

Check out our Guilds and Tribes structure which helps us to avoid being a corporation.

See what is manifested by our support engineers.

Moving to Wroclaw? Check out our relocation package.

Opiekun zgłoszenia

Klaudia

Recruitment Specialist

Hi! I'm Klaudia and you’ll meet me during the recruitment process. I’ll tell you more about the position and about the company, as well as answering any questions you may have.

We have a team of more than 600 experts, who know their stuff. We use common sense more often than we use the procedures. And most probably, we play the most fierce table football matches in Wrocław. We develop Enterprise-class software in the atmosphere full of the English sense of humour.

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