Service Delivery Manager

Working from home or at the Wrocław/ Gdańsk office

As a Service Delivery Manager, you need to understand the software development lifecycle, in particular the support and enhancement of the existing operational systems. The more you have in common with Service Management, the better fit you’ll be. Infrastructure, deployment and service integration experience will be an asset. However, our core activity is service support for external international clients, and we will look for this in your background.

Familiarity with Service Management methodologies and exceptional communication skills are vital as we want to work very closely with our clients. We cooperate mainly with clients based in the UK and Ireland, so fluent knowledge of English is a must for Service Delivery Managers at Objectivity. Rather than delivering and supporting systems, we build relationships. Our clients stay with us for years, which is why we employ Service Delivery Managers with a people-oriented mindset and strong interpersonal skills. We are responsible for delivering value for money to our clients with maximum effectiveness, so we want people eager to take ownership and accept accountability.


kilogramów owoców, które dostajemy od firmy, zjadamy każdego miesiąca

Your role:

Managing the IT Service Delivery Team, which includes responsibility for the application’s support.

Building and maintaining client relationships, both internally and externally.

Hosting service level/operations review meetings with clients.

Making sure that the delivered services are fit-for-purpose; carrying out relevant reviews, proposing modifications if necessary.

Reporting and presenting on service status to the Objectivity management team and the executive board.

Making sure that the SLA’s are achieved, service quality and client expectations are met or even exceeded.

Making sure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.

Organizing and leading Service Delivery sessions, including incident review, problem resolution, capacity and planning.

Contract management, including internal and external governance.

Providing business development and Presales support.

You are the One, if You have:

5 years of IT work experience with minimum 2 years of relevant experience in service management.

Knowledge of Agile methodologies.

Leadership skills.

Fluent English is essential.

Relevant IT Qualifications, ITIL V3.0, Service Management, BSc or MSc are desirable.

Strong communication skills – you are able to communicate ideas to technical staff, business users and the board, with equal clarity.

Knack for establishing business relationships.

What would be an asset:

ITIL V4 certification.

Knowledge of software development lifecycle.

Why it is worth joining us:

We are an agile-oriented, value-driven team of professionals, who strive to deliver excellent software to our clients.

We offer a relocation package for candidates from outside of Lower Silesia.

We invest in our people through the support of several active communities (AWS, Azure, .NET, Java, Frontend etc.), online courses, workshops and conferences to keep their expert knowledge up-to-date. Each of us has 8 days for their personal upskill. This time is just for you to learn a new skill or hone the ones that you already have.

Your voice is heard - our philosophy is based on good practices and open communication.

We offer an inspiring working environment - where you cooperate with experts from various fields. Our organizational culture is based on knowledge-sharing and helping one another

We make you feel comfortable with us by offering benefits such as: English classes during working hours, medical care for you and your family or partner, a Multisport card.

… Even if we do not get to start our cooperation, you are certain to receive extensive feedback including both business and technical aspects. We believe it is one of the most valuable development tools.


To find out more

Check out our Guilds and Tribes structure which helps us to avoid being a corporation.

Moving to Wroclaw? Check out our relocation package.

Check out our benefits.

Opiekun zgłoszenia


Recruitment & Onboarding Specialist

Hi, my name is Paulina. According to the Gallup Institute, my strengths are as follows: Relator, Individualization, Ideation, Developer, Learner. It means that during the recruitment meeting, I do my best to make the interview a great journey as well as another opportunity where we can learn from each other. I will be searching for your unique qualities, and I am open to your ideas. I truly believe that one of the key factors of a successful recruitment meeting is valuable feedback which can help you learn or improve your skills. I look forward to meeting you!

We have a team of more than 700 experts, who know their stuff. We use common sense more often than we use the procedures. And most probably, we play the most fierce table football matches in Wrocław. We develop Enterprise-class software in the atmosphere full of the English sense of humour.

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Proces rekrutacji


Analiza aplikacji

Zapoznajemy się z CV każdego kandydata, który do nas aplikuje. Pozytywny wynik tego etapu oznacza dla Ciebie zaproszenie na spotkanie.


Rozmowa rekrutacyjna

Będziesz miał okazję spotkać się ze specjalistami z Działu HR i Technicznego, do którego aplikujesz. Chcemy Cię poznać i pokazać kawałek naszej rzeczywistości w Objectivity.


Assessment Centre

Organizujemy go tylko w ramach rekrutacji na stanowiska związane z bepośrednim kontaktem z klientem. Na assessment skałada się symulacja zadań, z którymi możesz spotkać się w pracy np. PM lub BA w Objectivity.


Wynik rekrutacji

W przypadku decyzji o zatrudnieniu, zadzwonimy do Ciebie z ofertą. Niezależnie od wyniku rozmów na pewno otrzymasz od nas szczegółową informację zwrotną.