Client Principal

Working from home or at the Coventry office

You will be a customer champion within Objectivity and be an Objectivity champion within our clients.

In this role you will build strong relationship and trust with the clients to enable a long term profitable engagement.

The purpose of this role is to develop, own, maintain and drive the master plan for the accounts to a balanced strategy of growth and risk. You will need to support the Tribe master in their client engagement and delivery strategy. Don’t be “superficial” in your engagement with the client and the tribe – Care about the “details” and be a problem solver. You should be strong in delivery experience and project / programme management and also effective in liaising with the Polish Delivery team and getting the best out of them.

Division of working time:
The role is a mixture of liaison between the client and the delivery team (an assumption of 50/50).

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kodu, zanim wyląduje w repozytorium, jest przeglądana podczas Code Review

Your daily work:

Ownership of all account management related activities.

Development, refinement, Communication and regular review of account strategy and the plan (compare with past outcomes).

Identify and develop business opportunities with the client and group or other partner companies.

Identify and communicate Risk profile for the account and ensure this is well understood.

Play the lead role in legal and commercial engagement with the client teams.

Work with tribe and assist Sales and Resourcing teams in maintaining accurate outlook for revenue and resource profile.

Assist tribes in „recovery” of projects in trouble.

Collaborate with other Client Principals and Tribe Masters to promote good practice within the Customer Services team specifically and Objectivity in general.

Support the tribe master in their personal development.

Know the client and the industry – The „What, Why and How” of their strategy and tactics.

Identification of key stakeholders (including executive stakeholders), maintain their profiles and development of appropriate engagement plans (actively seek involvement from Objectivity Management).

Identify opportunities to elevate positioning of Objectivity through investment and innovation.

Listen, collect, share customer feedback so that they are fully understood within Objectivity.

Work with our legal, Customer Services and Finance teams to create acceptable outcomes.

Work with tribes to ensure that lessons are learnt (multiple levels).

Contribute to the development of Objectivity and participate in business development activities.

Take interest in Objectivity business and actively network with people from various back office functions within Objectivity.

Must-have skills & experience:

5 – 10 years’ experience in working as a client relationship manager, account manager or client principal.

Ability to manage single or multiple clients at all levels of seniority from CEO down.

Proven history of leading, supporting and motivating a team.

Self-motivated and driven individual.

Strong knowledge of working with a nearshore team.

English language at a proficient level.

Experienced in working in a software delivery environment.

Significant business development and client delivery experience.

Experienced in generating revenue opportunities by working with existing clients.

Experienced in creating, negotiating and operating legal contracts.

Happy to travel and stay away from home for at least 3 nights per week and potentially 4-5.

Positive and enthusiastic attitude.

Nice-to-have skills & experience:

Polish language is an asset but not obligatory.

Why it is worth joining us:

We offer an inspiring working environment – you will cooperate with experts in various fields.

You will be joining an organisation where you can make a difference and work with good people at the same time.

We are a dynamic, growing, values driven organisation with a good mixture of customers and strong potential.

… Even if we do not get to start our cooperation, you are certain to receive extensive feedback including both business and technical aspects. We believe it is one of the most valuable development tools.


To find out more

Check out our Guilds and Tribes structure which helps us to avoid being a corporation.

Check out our benefits.

Opiekun zgłoszenia


Recruitment & Onboarding Specialist

Hi, my name is Agata. I am a recruiter who loves what she does. I have always believed that people come first. Without them, not much would be possible and successful. My strengths, according to the Gallup Institute are as follows: Relator, Responsibility, Individualization, Achiever, Discipline. Therefore, during the process you can expect that I will be in close contact with you. I will keep you informed about the recruitment process and at the end you will receive valuable feedback from me. I am also cheerful and well-organized person. I hope you will enjoy our conversations and you will have positive memories afterwards.

We have a team of more than 700 experts, who know their stuff. We use common sense more often than we use the procedures. And most probably, we play the most fierce table football matches in Wrocław. We develop Enterprise-class software in the atmosphere full of the English sense of humour.

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