Service Operations Analyst

Working from home or at the Wrocław/ Gdańsk office

Here we are with opportunities for you to join the Service Operations Analyst Team. We can proudly call ourselves the communication node at Objectivity as this is the place where the communication heart beats the most

Our basket of tasks is very diverse and dynamic and include areas such as communication, resolving issues, and overnight batch monitoring.

With us, you will have a chance to experience the best version of teamwork ever. We believe that mutual support is the essence of our daily work. We focus on our strengths and by combing strengths, skills and teamwork, we deliver high quality service to our clients.

If you are willing to be a happy business card of our company for our clients, and have IT experience, you are the one we are waiting for.

Division of working time:

  • 50% customer support
  • 50% work with system

Our technologies & tools:

  • Jira, ServiceNow
  • Grafana, Zabbix
  • Confluence, SharePoint
  • MSSQL, Oracle

Must have skills:

  • Excellent English
  • Communication skills
  • Team player
  • ’Can do’ attitude
  • High level of customer focus
  • Empathy

Nice to have skills:

  • ITILv3
  • MSSQL
  • Active Directory
  • Azure, Zabbix

 

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tyle mamy wartości (People, Integrity, Excellence, Agility, Win- Win), które widać na co dzień w firmie

Your daily work:

Providing first line support for UK/EU based customers during regular and out of office opening hours

Resolving various incidents and service requests

Reporting progress of incident solutions to the Customer and respective Teams

Handling customer communication from beginning to end of the process

Joining calls with customers on a regular basis

Logging all incoming tickets assigning category and priority codes

Routing issues to respective Teams that cannot be resolved by the first line

Checking ticketing tool’s queues and monitor overnight batch

Using various monitoring tools - Zabbix, Grafana etc.

Engaging in high quality relationships with both the customer and the internal teams

Why it is worth joining us:

We offer an inspiring working environment where you cooperate with experts in various fields

We make you feel comfortable with us by offering such benefits as English lessons during working hours, medical care for you and your family or life partner, Multisport card

Your voice is heard - our philosophy is based on good practices and open communication

We work on diverse projects and technologies: anomaly detection, recommendation engines, computer vision, and many more

Our organizational culture is based on knowledge-sharing and friendly help - we do our best to give all the support you need to excel at what you do

… Even if we do not get to start our cooperation, you are certain to receive extensive feedback including both business and technical aspects. We believe it is one of the most valuable development tools.

 

To find out more

Check out our Guilds and Tribes structure which helps us to avoid being a corporation.

Moving to Wroclaw? Check out our relocation package.

Check out our benefits.

Opiekun zgłoszenia

Asia

Recruitment & Onboarding Specialist

Hi, I'm Asia. According to the Gallup Institute, my strengths are as follows: Empathy, Individualization, Developer, Relator and Harmony. This means that I can see the uniqueness of your competences, which I am constantly trying to allocate in our organization. I find proper communication very important, so when you talk to me, you can be sure that you will always know what stage of cooperation we are at, what is happening now and why. The business world is quite small - and the IT world is even smaller - so I will take care of our relations, because we are likely to meet somewhere sooner or later.

We have a team of more than 700 experts, who know their stuff. We use common sense more often than we use the procedures. And most probably, we play the most fierce table football matches in Wrocław. We develop Enterprise-class software in the atmosphere full of the English sense of humour.

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