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Service Delivery Manager

Gdansk, Wroclaw or remotely
11 000-15 000 PLN gross mth. CoE
100-135 PLN net (+ Vat) hr. B2B

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HR Support

Job description

About the role:

If you are looking for a place where people work on their strengths and constantly develop themselves. If you feel that teamwork is something that motivates you and you have a skillset that includes communication and technical approach, here comes the perfect opportunity to join Service Management Team at Objectivity. 

 

As a Service Delivery Manager, you need to understand the software development lifecycle, in particular the support and enhancement of the existing operational systems. Familiarity with Service Management and Agile methodologies and exceptional communication skills are vital as we want to work very closely with our clients. We cooperate mainly with clients based in the UK and Ireland, so fluent knowledge of English is a must for Service Delivery Managers at Objectivity. Rather than delivering and supporting systems, we build relationships. Our clients stay with us for years, which is why we are looking for Service Delivery Managers with a people-oriented mindset and strong interpersonal skills.

Your daily work:

  • Service Delivery Manager is making sure that the delivered services are fit-for-purpose taking responsibility for the application’s support
  • Setting clear goals and priorities for IT Service Delivery Team, ensuring SLA’s are achieved, service quality and client expectations are met or even exceeded 
  • Building strong relationships externally and internally, with the Client as well as our Engineering, Development and Project Teams 
  • Contract management, including internal and external governance throughout close cooperation with the Clients and internal teams
  • Service Delivery Manager is responsible for scope of service, budget monitoring and maintaining financial metrics 
  • Making sure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control, support of service delivery and execution of service transitions and handovers 
  • Managing governance on different levels externally to the Client and internally to the Objectivity management and the executive board, including but not limited to service operations reviews, post incident review, problem resolutions, capacity and planning, service status  
  • Introducing improvements to an existing services and operating models 
  • Service Delivery Manager ensures business development of an existing accounts and supports Presales activities support. 
Must have:
5 years of IT work experience with minimum 2 years of relevant experience in service management Relevant IT Qualifications, ITIL V4 or V3, Service Management, BSc or MSc are desirable Knowledge of Agile or Scrum methodologies Strong communication skills Leadership skills Knack for establishing business relationships Ability to communicate fluently in English (at least B2 level, both in speaking and writing)
Nice to have:
ITIL V4 or V3 certification Agile or Scrum certification Knowledge of software development lifecycle Basic understanding of programming languages, cloud services and monitoring solutions

Why is it worth joining us:

  • We are keen on doing things which we find useful; we work with valid and secure (but not overcomplicated) processes.
  • You are independent in terms of expressing your opinions - your voice will be heard.
  • Each of us directly cooperates with a leader and, in our daily work, we put an emphasis on feedback. During regular meetings with your leader, you will find out your strengths and determine the way of using them both for business and personal development purposes.
  • You will not be forced to become a document geek – however, the ability to write good documentation might prove helpful. :)
  • …and there are other benefits, which you can see below.

Benefits at Objectivity

Learn more about the perks that help us focus on delivery by addressing lots of daily challenges of working professionals.  The type of contract shall depend on the actual rules of cooperation established between us during the recruitment process. Only employees are entitled to benefits package.

‘Great Place to Work’ Certificate

Working remotely or at the Gdańsk/Wrocław office

Contract for an indefinite period from day one

Private medical care for you, your partner and kids

Insurance capital fund

Life and travel insurance

Multisport card that can be exchanged for Cafeteria System

Development within working hours

(8 days/year)

Over 70 internal technical training and soft skill workshops

English or German classes during working hours

Certifications

Pluralsight package

33 days of sick-leave with 100% of salary paid

Bonus for recommending a highly-skilled professional

(2000/8000 PLN)

Relocation bonus

(7000 PLN)

This is how your recruitment process will look

Recruitment process

  1. We read through every single CV we are sent. A positive outcome here will mean you are invited for an interview.

  2. During this conversation, we would like to find out a bit more about you. Usually, we are curious about your experience, knowledge of tools and technologies, or we verify the level of your language skills. You can also ask us questions about the role and other topics that you find important.

  3. You’ll have the chance to meet specialists from our HR Department, as well as from the Technical Department to which you have applied. We want to get to know you and show you a little of the reality of Objectivity.

  4. During a remote assessment center session, you will be able to play the role of a Service Delivery Manager at Objectivity. We have prepared several tasks that take various forms. You will receive the materials in advance so that you can prepare for the meeting. Afterwards, we will provide you with substantive feedback on your strengths and areas of improvement.

  5. Finally, it is time for a reply. Our principle is to provide valuable feedback after the recruitment process. You will receive our observations and insights, regardless of the recruitment result. The time for providing feedback is a maximum of 2 weeks, but in most cases, we will get back to you within a week from our last meeting.

  6. Your opinion matters! We wouldn’t be able to improve our recruitment process without your support. Therefore, after completing the recruitment, we will ask you to leave your comment and opinion on our cooperation - in the form of a short questionnaire. Every month, we analyse the results and take action to make our recruitment process even better.

Sounds good?
If you kept reading up to this point, it means that you’re interested with us. The feeling is mutual – we are fond of you! Send your CV so that we can start getting to know each other better. Who knows, maybe an amazing adventure is ahead of both of us.
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Hania Łysoń

Junior Recruitment & Onboarding Specialist

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