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Client Principal

Coventry, London or remotely

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About the role:

You will be a customer champion within Objectivity and be an Objectivity champion within our clients.

In this role you will build strong relationship and trust with the clients to enable a long term profitable engagement.

The purpose of this role is to develop, own, maintain and drive the master plan for the accounts to a balanced strategy of growth and risk. You will need to support the Tribe master in their client engagement and delivery strategy. Don’t be “superficial” in your engagement with the client and the tribe – care about the “details” and be a problem solver.

You should be strong in delivery experience and project / programme management and also effective in liaising with the Polish Delivery team and getting the best out of them.

Your daily work:

  • Ownership of all account management-related activities.
  • Know the client and the industry – The „What, Why and How” of their strategy and tactics.
  • Development, refinement, Communication, and regular review of account strategy and the plan (compare with past outcomes).
  • Identification of key stakeholders (including executive stakeholders) maintain their profiles, and development of appropriate engagement plans (actively seek involvement from Objectivity Management).
  • Identify and develop business opportunities with the client and group or other partner companies.
  • Identify opportunities to elevate the positioning of Objectivity through investment and innovation.
  • Identify and communicate the Risk profile for the account and ensure this is well understood.
  • Listen, collect, share customer feedback so that they are fully understood within Objectivity.
  • Play the lead role in legal and commercial engagement with the client teams.
  • Work with our legal, Customer Services, and Finance teams to create acceptable outcomes.
  • Work with the tribe and assist Sales and Resourcing teams in maintaining an accurate outlook for revenue and resource profile.
  • Work with tribes to ensure that lessons are learned (multiple levels).
  • Assist tribes in the „recovery” of projects in trouble.
  • Contribute to the development of Objectivity and participate in business development activities.
  • Collaborate with other Client Principals and Tribe Masters to promote good practice within the Customer Services team specifically and Objectivity in general.
  • Take interest in Objectivity business and actively network with people from various back-office functions within Objectivity.
  • Support the tribe master in their personal development.


Must-have skills & experience:

  • 5 – 10 years’ experience in working as a client relationship manager, account manager or client principal.
  • Experienced in working in a software delivery environment.
  • Ability to manage single or multiple clients at all levels of seniority from CEO down.
  • Significant business development and client delivery experience.
  • Proven history of leading, supporting and motivating a team.
  • Experienced in generating revenue opportunities by working with existing clients.
  • Self-motivated and driven individual.
  • Experienced in creating, negotiating and operating legal contracts.
  • Strong knowledge of working with a nearshore team.
  • Happy to travel and stay away from home for at least 3 nights per week and potentially 4-5.
  • English language at a proficient level.
  • Positive and enthusiastic attitude.


Nice-to-have skills & experience:

  • Polish language is an asset but not obligatory.

Division of working time

  • 50%

    working with clients

  • 50%

    working with delivery team

Why it is worth joining us:

  • Your work will be varied and fast-paced and you will set up close working relationships with people throughout our business.
  • We offer an inspiring working environment – you will cooperate with experts in various fields.


… Even if we do not get to start our cooperation, you are certain to receive extensive feedback including both business and technical aspects. We believe it is one of the most valuable development tools.

To find out more:

Check out our Guilds and Tribes structure which helps us to avoid being a corporation.

Check out our benefits.

This is how your recruitment process will look

Recruitment process

  1. We read through every single CV we are sent. A positive outcome here will mean you are invited for an interview.

  2. You will have a chance to meet the recruiter, who will tell you more about our company and the role. We will be also happy to answer your questions and ask you about your motivation and experience.

  3. You’ll have the chance to meet the Hiring Manager. We want to get to know you and show you a little of the reality of Objectivity.

  4. You will have the opportunity to show us a different side of you by participating in practical tasks.

  5. If we decide to employ you, we call you with an offer. No matter what the result, we contact everyone with detailed feedback about the recruitment process.

Sounds good?
If you kept reading up to this point, it means that you’re interested with us. The feeling is mutual – we are fond of you! Send your CV so that we can start getting to know each other better. Who knows, maybe an amazing adventure is ahead of both of us.
Agata B Zdjecie


Senior Recruitment & Onboarding Specialist

Hi, my name is Agata. I am a recruiter who loves what she does. I have always believed that people come first. Without them, not much would be possible and successful. My strengths, according to the Gallup Institute are as follows: Relator, Responsibility, Individualization, Achiever, Discipline. Therefore, during the process you can expect that I will be in close contact with you. I will keep you informed about the recruitment process and at the end you will receive valuable feedback from me. I am also cheerful and well-organized person. I hope you will enjoy our conversations and you will have positive memories afterwards.

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