Service Delivery Manager

Wrocław

We are an agile-oriented, value-driven team of more than 700 professionals, who strive to deliver our clients excellent software. We like to call ourselves digital transformation specialists. We’ve been working for many well-known brands since the year 1991 from Coventry (UK) and in 2005, we set up our fully owned development center in Wrocław (PL).

In every relation we build – especially between the colleagues, us and clients, us and suppliers – Win-Win solutions. We create an informal atmosphere, where everyone is equal, so you may always share your thoughts with your supervisor. Your opinions are welcome because you are treated as an expert in your field. Win Win is our central philosophy, and this holds true for all our stakeholders: clients, employees, suppliers and shareholders.

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our place in the 2017 Great Place To Work competition

Your role:

Management of the IT Service Delivery Team including responsibility for application support, career development and staff appraisals.

Build and maintain client relationships both internally and externally.

Host service level/operations review meetings with Clients.

Ensure the delivered services are fit for purpose, carrying out relevant reviews/propose modifications as necessary.

Organizing and Leading Service Delivery sessions including incident review, problem resolution, capacity and planning.

Ensuring the SLA’s are achieved, service quality and client expectations are met or exceeded.

To ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.

Contract management including internal and external governance.

Being responsible for reporting and presenting on service status to Objectivity management team and the executive board.

You are the One, if You have:

Relevant IT Qualifications, ITIL V3.0, Service Management, BSc or MSc desirable.

People management skills.

Knack for establishing business relationships.

Strong communication skills – able to communicate effectively on technical and business issues (internal & external).

Solid leadership skills are essential (be able to communicate ideas to technical staff, business users and the board, with equal clarity).

Fluent English is essential.

What would be an asset:

Knowledge of Agile methodologies.

Why it is worth joining us:

We offer an inspiring working environment – you will cooperate with experts in various fields.

We have an organizational culture based on knowledge-sharing and friendly help – we do our best to give every support you need to excel at what you do.

We offer relocation package – for candidates from outside of Lower Silesia.

Your voice is heard – since our philosophy is based on good practices and open communication.

We give you every chance to make you feel comfortable with us, among others: English lessons within working hours, medical care for you and your family or partner, financial back-up for the future (e.g. investment fund), Multisport card, free fruits.

To find out more:

Check out our Guilds and Tribes structure which helps us to avoid being a corporation.

Moving to Wroclaw? Check out our relocation package.

 

Objectivity IT Solutions Ltd., register no. 13900

Attendant

Agata

Senior Recruitment and Onboarding Specialist

Hello, I’m Agata. We will meet on the interview. You can be sure that it won’t be your typical recruitment process – we may even have a few laughs. But that doesn’t mean we won’t be chatting about important matters too.

We have a team of more than 700 experts, who know their stuff. We use common sense more often than we use the procedures. And most probably, we play the most fierce table football matches in Wrocław. We develop Enterprise-class software in the atmosphere full of the English sense of humour.

Get in contact

Recruitment process

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Analysis of the application

We read through every single CV we are sent. A positive outcome here will mean you are invited for an interview.

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The interview

You’ll have the chance to meet specialists from our HR Department, as well as from the Technical Department to which you have applied. We want to get to know you and show you a little of the reality of Objectivity.

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Assessment Centre

We only organise this when we are recruiting people who will have direct contact with clients. During the assessment centre there will be simulated tasks which a PM or BA may meet when working for Objectivity.

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Recruitment results

If we decide to employ you, we call you with an offer. No matter what the result, we contact everyone with detailed feedback about the recruitment process.

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