Client Principal

Coventry, UK

Objectivity is a privately owned, digital transformation company. We deliver value for our customers by applying technology in creative and innovative ways. With 600 employees, our continued success means we are engaging with global organisations more than ever before. We now need an experienced Client Principal who will be a customer champion within Objectivity and be an Objectivity champion within our clients. Please give us a call if you are looking for a challenging, influential and rewarding career.


dress code


Build trust: Be a customer champion within Objectivity and be an Objectivity champion within our clients.

To develop, own, maintain and drive the master plan for the accounts to a balanced strategy of growth and risk.

Support the Tribe master in their client engagement and delivery strategy.

Be effective in liaising with the Polish Delivery team and getting the best out of them.

Build strong relationship with the clients to enable a long term profitable engagement.

Don’t be “superficial” in your engagement with the client and the tribe – Care about the “details” and be a problem solver.

Strong in delivery experience and project / programme management.

Your role:

Ownership of all account management related activities.

Development, refinement, Communication and regular review of account strategy and the plan (compare with past outcomes).

Identify and develop business opportunities with the client and group or other partner companies.

Identify and communicate Risk profile for the account and ensure this is well understood.

Play the lead role in legal and commercial engagement with the client teams.

Work with tribe and assist Sales and Resourcing teams in maintaining accurate outlook for revenue and resource profile.

Assist tribes in „recovery” of projects in trouble.

Collaborate with other Client Principals and Tribe Masters to promote good practice within the Customer Services team specifically and Objectivity in general.

Support the tribe master in their personal development.

Know the client and the industry – The „What, Why and How” of their strategy and tactics.

Identification of key stakeholders (including executive stakeholders), maintain their profiles and development of appropriate engagement plans (actively seek involvement from Objectivity Management).

Identify opportunities to elevate positioning of Objectivity through investment and innovation.

Listen, collect, share customer feedback so that they are fully understood within Objectivity.

Work with our legal, Customer Services and Finance teams to create acceptable outcomes.

Work with tribes to ensure that lessons are learnt (multiple levels).

Contribute to the development of Objectivity and participate in business development activities.

Take interest in Objectivity business and actively network with people from various back office functions within Objectivity.

You are The One if you have:

Min. 8 years’ experience in working as a client relationship manager, account manager or client principal.

Ability to manage single or multiple clients at all levels of seniority from CEO down.

Proven history of leading, supporting and motivating a team.

Self-motivation and drive to act.

Ability to work with a nearshore team.

Experience in working in a software delivery environment. Understanding the delivery process is essential.

Significant business development and client delivery experience.

Experienced in generating revenue opportunities by working with existing clients.

Experience in creating, negotiating and operating legal contracts.

Availability to spend 3-4 days a week at the client site and one day per week at our office in Coventry.

Why it is worth joining us:

We offer an inspiring working environment – you will cooperate with experts in various fields.

We have an organizational culture based on knowledge-sharing and friendly help – we do our best to give every support you need to excel at what you do.

Group Life Insurance.

Your voice is heard – since our philosophy is based on good practices and open communication.

BUPA Medical Care.

Private Pension Plan.

Place of work: flexible within the UK


To find out more:

Check out our Guilds and Tribes structure which helps us to avoid being a corporation.


Objectivity IT Solutions Register no. 13900

This is how your recruitment process will look


Analysis of the application

We read through every single CV we are sent. A positive outcome here will mean you are invited for an interview.


The interview

You’ll have the chance to meet specialists from our HR Department, as well as from the Technical Department to which you have applied. We want to get to know you and show you a little of the reality of Objectivity.


Recruitment results

If we decide to employ you, we call you with an offer. No matter what the result, we contact everyone with detailed feedback about the recruitment process.