First Line Support Analyst

Wrocław

We have a team of more than 600 experts, who know their stuff. We use common sense more often than we use the procedures. And most probably, we play the most fierce table football matches in Wroclaw. We develop Enterprise-class software in the atmosphere full of the English sense of humour.

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naszych liderów wyłaniamy w drodze awansu wewnętrznego

Come work with us! You will:

Register, categorize, and prioritize all incidents and reports.

Maintain good communication from the beginning to the end of the process.

Monitor the state of systems/applications.

Report progress in tickets being resolved to the client and to individual teams.

Manage the incident queue.

Forward tickets that can’t be resolved by front-line support to specific teams.

Resolve incidents.

Provide front-line support for clients mainly from the UK.

Build outstanding relations with clients and with internal teams.

You are the right candidate if you have:

A very good knowledge of English, in both speaking and writing.

A client-needs orientation.

The capacity to work under time pressure.

Experience as a customer service professional.

Passion for detail and proactive management.

Why is worth joining us?

Your voice is heard - since our philosophy is based on good practices and open communication.

We offer an inspiring working environment - you will cooperate with experts in various fields.

We give you every chance to make you feel comfortable with us, among others: English lessons within working hours, medical care for you and your family or partner, Multisport card.

We have an organizational culture based on knowledge-sharing and friendly help - we do our best to give every support you need to excel at what you do.

To find out more

Check out our Guilds and Tribes structure which helps us to avoid being a corporation

Moving to Wroclaw? Check out our relocation package

 

Objectivity IT Solutions Sp. z o.o., numer wpisu do rejestru: 13900

Opiekun zgłoszenia

Wiola

Recruitment Specialist

Cześć, mam na imię Wiola i to ze mną spotkasz się na rozmowie rekrutacyjnej. Możesz spodziewać się sporej dawki informacji na temat tego, jak wygląda prowadzenie projektów w Objectivity.

We have a team of more than 600 experts, who know their stuff. We use common sense more often than we use the procedures. And most probably, we play the most fierce table football matches in Wrocław. We develop Enterprise-class software in the atmosphere full of the English sense of humour.

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A tak będzie wyglądała Twoja rekrutacja

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Analiza aplikacji

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Interview

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